f it only were so simple. Talking to clients is not so easy, and when deadlines approach, it’s even trickier. Being an excellent PM shows how accountable you can make your team during a crisis.
Projects can be weeks or months long. With decisions that change as it goes on. When a client asks why its product is different from the one it asked, you need to keep these three accountability tips in mind:
Write it down
After each meeting (online or in-person), we send a follow-up email with the defined actions that you and the client agreed on. We take the scope discussed into account. E.g., If we sketch or outline something, we write it down; if it’s defined in detail, thank goodness! Write those details.
This helps us identify screens, features, and scope as a team.
Make agreements visible
We get it; every project has unique requirements. After we define and agree upon these requirements with our clients, we write everything down into a document and share it with the rest of the team.
Define your deadlines
We create a clear way of checking responsibilities and defined dates with our clients. This way, everyone involved knows when a deadline is coming and what to expect from it.
At Moka, we use Trello, emails, and Notion to keep our team and clients up-to-date. If you don’t know how to start, contact us to get more tips on how to begin.
Follow these tips to avoid misunderstandings with the scope of a project, and adjust for the next projects.
This article was initially written by David Lischinsky, Web Developer, and edited by Flavio Ruiz, Content Manager. We both work at Moka, the coolest, fully-remote, design agency. If you’d like to know more about us, or why not, get a cup of coffee, contact us through our website or our LinkedIn profile.
